Privacy Policy

COOKIES

At Wir, we use cookies to ensure that your shopping experience is seamless. Cookies are small data files that are exchanged between your device and Wir. They help us identify you when you connect to our site, enabling us to keep track of whether you are logged in or have added items to your basket. We never share these cookies with anyone else and they do not contain any personally identifiable information. They are simply unique, secure, and private numbers that only have meaning for Wir.

ADVERTISING

Wir uses third-party tools that employ cookies, tracking pixels and related technologies to personalize your experience and potentially target advertising to you on other websites. These unique and private numbers only have meaning for the third-party companies involved and do not contain personally identifiable information. Wir does not receive or share this information with anyone else.

SECURITY

Wir takes the security, integrity, and privacy of our customer's personally identifiable information seriously. We employ a range of physical and electronic security measures, including firewalls and secure databases, to keep personal information secure from misuse, loss, unauthorized access, modification, or disclosure. We restrict physical access to our offices as well.

We guarantee that any personal information you provide during the registration and checkout process will be kept confidential and used solely for the purpose of processing your order. Wir guarantees that the information you enter on our site will not be disclosed to any external organizations or third parties. Please note that if you subscribe to Wir updates, we will use your email address to send you information about new products and special offers. If you do not wish to receive updates, you can remove yourself from our mailing list by logging into your account and opting out of the mailing list.

Wir is bound by the National Privacy Principles in the Privacy Act (1988) regarding the handling of personal information. In case you forget your password, you can request a new password to be sent to your registered email address. Alternatively, you can email our Customer Care team at hello@lovewir.com for assistance and you will be sent a new temporary password to your email address. Upon receiving your new temporary password, you may change it in your 'My Account' tab for added security.

Wir may provide links to other sites for the convenience of our customers. We are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.

LEGAL

The prices listed on Wir are accurate to the best of our knowledge. In the unlikely event of an incorrectly priced item, Wir has the right to correct and/or change the price of the item. After placing an order, you will receive an email receipt confirming the details of your purchase. This email receipt does not constitute a contract. Orders may be cancelled at any time due to the inability to authorise a payment, insufficient stock, suspicion of fraudulent intent, or any other reason deemed appropriate by Wir. Wir also reserves the right to decline or cancel any such orders. If a cancelled purchase has already been charged to the customer’s credit card, Wir will issue a credit to the account in the same amount within 7 business days. Wir reserves the right to modify the information on this site and the services and products described therein anytime without notice.

Wir may run competitions, prize draws, and promotions on our website and social media. These will be subject to additional terms and conditions, which will be made known to you at the time. If Wir allows you to email products to another person, you warrant that the person to whom the email is addressed has consented to the email being sent, and you indemnify Wir, its servants, and agents against all actions, claims, and demands (including the cost of defending or setting any actions, claims, and demands) arising out.