Shipping Information

• Processing Time: All orders are processed within 1-2 business days. During peak seasons, please allow an additional 1-2 days.
• Domestic Shipping: We offer free standard shipping for orders over $150 within Australia. Standard shipping generally takes 2-6 business days to arrive. Expedited shipping options are available at checkout.
• International Shipping: International orders typically arrive within 5-10 business days, depending on the destination country. Import duties, taxes, and fees may apply upon arrival, which are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your order status directly on our website or through the carrier's website for real-time updates.

Returns & Exchanges

We hope you love your new pieces, but we understand if you need to make a return or exchange. Here’s how our process works:

• Eligibility: Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
• Return Process:
  1. Email us at hello@lovewir.com with your order number and reason for return.
  2. We’ll provide instructions on how to send your item back.
• Refunds: Refunds are processed within 7-10 business days of receiving your returned item. Please note that original shipping fees are non-refundable.
• Exchanges: Prefer a different size or color? Exchanges are free! Simply follow the steps above, and we’ll ship your exchange once we receive your item.

Additional Information

• Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We’ll ensure a prompt replacement or refund.
• Contact Us: Have more questions? Our team is here to help! Reach out at hello@lovewir.com or use our chat feature for quick assistance.